The Walmart Wellness App retired on January 31, 2023. It is no longer available to install or use. If you had an active Wellness app account prior to this day, you can download your data by following the steps below.
The new Walmart app now supports managing both Health & Wellness needs and shopping, all in one place. Wellness features in the app include:
- Manage, track, and order Walmart Pharmacy prescription refills.
- Access information about our Pharmacy services and other Health & Wellness offerings.
- We’re working on adding more Health & Wellness features to improve the experience in the future.
Deleting Walmart Wellness App Data
We’re required to retain Health & Wellness-related customer data for six years, so we can’t delete account data by request. We can provide a copy of your data by request. Please visit the Pharmacy and Vision Center/Optical HIPAA Forms page to complete the form and return it completed to your local Walmart or Sam's Club Pharmacy, Vision Center/Optical location or mail the form to the address provided.
Pharmacy Customer and Prescription Orders
You can view and refill your Walmart pharmacy prescriptions in two places:
- Sign in to the Walmart app.
- Select Services.
- Select Pharmacy.
- Sign in to the Walmart Pharmacy website.
- You can also call your local Pharmacy store.
- Visit Prescription status and pharmacy refill orders to learn more.
Note: Any prescriptions previously added to the Wellness app that aren’t managed by Walmart Pharmacy won’t be visible in the Walmart app or Walmart Pharmacy website.
Data Export (Download Wellness App Data)
The last day to download Wellness app data online was January 31, 2024.
To request a formal copy of your Wellness app data, follow the instructions in this article below under Request to Access Data.
Information Included
After you successfully request your Wellness app data, we’ll send you a .ZIP file with your Walmart Wellness app data. It will include all relevant account and individual profile data, including:
- medication lists
- health tracking data
- journal entries
Examples of what may be included in your file:
- PDF: Text file with all your Walmart Wellness app data. (This will look different than how your data appeared in the Wellness app, but all saved data is included.)
- CSV: Trackers data for each profile in your account. (Open with Microsoft Excel, Google Sheets, or import into another application).
- JPG: All images you can open with any compatible image software.
Accessing ZIP File Content on Your Phone or Tablet
If you download your data on a mobile device, check your device’s default application for managing files:
iPhone or iPad: Open the blue Files app and search for your Walmart Wellness app data.
Android: Open the default file explorer usually called Files or My files (look for the paper file folder icon).
Transferring Downloaded Data from Phone to Computer
The easiest way to save your data onto a computer is to access the link sent via email on your desktop.
- It is required to request the export in the app b efore a data file will be available online.
- After you access the site, you can download your data directly to the location where you’d like to store it.
If you download your data on a mobile device, you can transfer it to your computer by sending an email to yourself from your phone.
- Open your email app.
- Compose an email to yourself and attach your data file(s).
- Open the email on a computer and download the attachment.
If your file size is too large to email, upload the file to a cloud storage service like Google Drive, Dropbox, or iCloud and access it from your computer.
To learn more about how to transfer files from your phone or tablet to a computer, use the links below:
Data Export Download Troubleshooting
Request to Access Data
For privacy and security reasons, if you would like to access your data after the online data export site closes (January 31, 2023), submit a Request to Access Records.
If you’re submitting a request as a personal representative of someone you care for, you’ll also need to provide one of the following:
- A valid Authorization to Release PHI form completed and signed by the patient, or
- A document that verifies your authority to access the patient’s records as the patient’s Personal Representative
- E.g. letter or order of guardianship, power of attorney .
To fulfill your request and adequately protect personal health information, five pieces of personal data must be confirmed on both the Request to Access Records form and listed on the Walmart Wellness app account profile you want to access:
- Name
- Date of birth
- Address
- Email address
- Phone number
Data Export File is Not Available
If you didn’t request your data export in the Wellness app before it retired on January 31, 2023, follow Data Export (Download Wellness App Data) at the top of this article to save a copy of your data export.
Data is Missing from Your Data Export
The data contained in your export will be based on the sharing permissions as of January 31, 2023. If you didn’t have access to a profile that was previously shared with you by another account on that date, the data in the shared profile won’t be included in your export.
As of January 31, 2023, all exports are now final. No additional changes can be made to sharing permissions for profiles.
How to Download Data Saved to Someone Else’s Account
As of January 31, 2023, all exports are now final, and no additional changes can be made to sharing permissions for profiles.
For privacy and security reasons, if you’d like to access your data, but don’t have sharing permission granted from the original account owner, you’ll need to complete the Request to Access Records form and submit your request in writing.
To fulfill your request and adequately protect personal health information, four pieces of personal data Must be confirmed on both the Request to Access Records form and listed on the Walmart Wellness app account Profile you wish to access.
- Name
- Date of birth
- Address
- Email address
- Phone number
How do I stop sharing a profile that I don't want others to access?
As of January 31, 2023, we can’t fulfill these requests. On this date, we created historical exports for all users using the sharing permissions in force on that date. We can’t retroactively remove or add data from these files.
CareZone Troubleshooting
If you were a CareZone user that never migrated to the Wellness app, we can’t provide access to CareZone data. Connecting your CareZone data to an active Walmart Wellness account was required before January 31, 2023, to generate a data export. We can’t create new Walmart Wellness accounts or link Walmart Wellness accounts to CareZone accounts because the Wellness app is decommissioned. The last day to create a Walmart Wellness account was January 30, 2023. Any CareZone accounts not migrated were deactivated and your personal data removed from our servers. We’re sorry for any inconvenience.
Import Data Into Another App
Options to import your health tracking data into other apps:
- Computer: You can import health tracking data in the CSV file into Microsoft Excel or Google Sheets. Double click on the CSV file (which you can most likely find in the downloads folder), and your computer will open your default spreadsheet application with the data.
- iPhone and iPad: You can import your health tracking data in the CSV file into Apple Health using Health CSV Importer app ($1.99 to install).
- Android devices: You can import your data and view it in Google Sheets, Excel or a similar app. Follow the How do I access my files on my phone or tablet? instructions above to open your file.
Still Need Help?
Call Customer Care
- Call 1-800-WALMART (1-800-925-6278)
- Select 1 for Walmart.com Order, Online Pickup or Delivery Order.
- Say Pharmacy after the voice prompt.
