What is a temporary hold?
When we authorize an estimated order amount from the credit or debit card, the bank places a hold on that amount to ensure there are enough funds to complete the purchase. It’s sometimes called an authorization hold and shows as pending in your account.
Why is my temporary hold different from my order total?
The hold may be more than the order’s final charge for many reasons:
- Items priced by weight
- Substitutions
- Change in the number of items
- Any order cancellations
- Bag fees, depending on the state
When will I be charged my final order total?
We charge the final order total to your credit or debit card once your order is picked up, delivered, or shipped.
When will the temporary hold to be removed?
Once the order is complete, the bank will remove the hold based on their policies. This can take up to 10 days after the order is complete to remove the hold.
We can’t remove the hold, only the bank can. Please contact your bank with any other questions.
What is an order adjustment debit?
When your payment method includes a prepaid or EBT card, an order adjustment debit is charged to make sure there are enough funds to complete your purchase.
How long does it take to get a refund for an order adjustment debit?
This charge covers adjustments to your final order. Once your final total is confirmed, you'll be refunded any amount that is left over. Refunds to an EBT, gift card or refund credit should be refunded within three hours.
Why am I seeing two authorization charges on my account for an online order?
This can happen if there’s an issue with the pickup or delivery time slot of your order. If it took longer than 15 minutes to complete checkout after selecting your timeslot, and you had to pick a new timeslot, you may see two temporary authorization holds.
This can also happen if you add items to your order after it’s initially placed. You may see a new hold for the additional items.
Please contact your bank if you need more help with authorization holds.
Why am I seeing a $.28 fee on my delivery?
The state of Colorado has a retail delivery fee on all deliveries made by a motor vehicle. Colorado requires us to charge this delivery fee within the state for any item(s) that are subject to sales tax.
We can’t refund this charge. We can only reverse it if the order is canceled, and the delivery doesn’t occur.
For more details, you can visit the Official Colorado State website, Retail Delivery Fee.
Why am I seeing a $0.50 fee on my delivery?
The state of Minnesota has a retail delivery fee of $0.50 on all retail deliveries where charges for applicable items equals or exceeds $100.
We can't refund this charge. We can only reverse it if the order is cancelled, and/or the delivery doesn't occur.
For more details, you can visit the Official Minnesota State website, Retail Delivery Fee.
