Help & customer support

You can add adults (18+ years), minors (under 18), and pets to your Walmart Pharmacy account to manage their prescriptions.

• Adults (18+ years) must register their own Walmart.com account with a unique email address.
• Adult family dependents must approve requests before another member can manage their Walmart prescriptions (see Step 3 below).
• Child and pet family members will automatically appear in your Walmart Pharmacy account to start managing prescriptions.

Step 1: Verify your account:

• If your Walmart account is not verified for online pharmacy access, you must add pharmacy access first.

Step 2: Add a family member (adult, child, or pet):

1. Go to the Walmart Pharmacy website.
2. Select Sign In.
3. Enter your registered email address.
   • This should match what your pharmacy store has on file.
4. Enter your 4-digit PIN.
5. Select Mange Family Prescriptions.
6. Select Add a family member.
7. Select the Prescription Information tab.
8. Enter the family member first and last name.
   • If this is a pet check This family member is a pet.
9. Enter their date of birth, prescription number, and store number.
10. Select Continue.

Step 3: Approve request to manage adult dependent prescriptions:

When adding an adult (18+) to a Walmart Pharmacy account, the adult must approve the Pending Request in their Walmart Pharmacy account before access is granted.

1. Go to the Walmart Pharmacy website on a desktop or mobile browser.
2. Select Sign In.
3. Enter the email address registered with your Walmart Pharmacy account.
   • Your local pharmacy store can confirm the email on file for you.
4. Enter your 4-digit PIN.
5. Find the Pending request dialog on your pharmacy dashboard.
6. Select View Request.
7. Select Accept Link.