Our Commitment to Accessibility
Walmart is committed to providing accessible health programs and activities to all patients, free of discrimination based on race, color, national origin, sex, age, or disability. Walmart provides healthcare customers with language assistance and auxiliary aids and services at no cost. Walmart will provide reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits.
Individuals with Limited English Proficiency
Call or visit your local Walmart pharmacy or vision center for language access services available in more than 220 languages.
Individuals who are Blind or have Low Vison
Walmart provides various large print resources. Our pharmacies also offer ScripTalk® “talking labels” and Braille prescription labels upon request.
Individuals with a Hearing or Speech Disability
Walmart will work to support your preferred method of communication. Please call 7-1-1 to utilize Telecommunications Relay Services (TRS). If you prefer American Sign Language (ASL), ask your local Walmart pharmacy or vision center to arrange an interpreter.
Individuals with Limited Mobility
Walmart stores comply with the Americans with Disabilities Act and our associates are trained to provide assistance for you upon request.
Service Animals
Walmart welcomes customers and patients using service animals in all areas of the store used by the public. You may, upon entering the store, be asked if the animal accompanying you is a service animal. If so, simply indicate that this is the case, and your service animal will be welcome to accompany you.
If You Have a Healthcare Accessibility Question, Concern, or Suggestion
We welcome our customers to contact us about any accessibility questions via email at HWPatientComments@walmart.com. Walmart strictly prohibits retaliation against any person making a complaint of discrimination. You may initiate a formal accessibility or discrimination grievance by contacting:
- The Office of Walmart’s Vice President, US Ethics & Compliance:
- 1-800-WM-ETHIC (1-800-963-8442),
- www.walmartethics.com, or
- ethics@walmart.com
- The Office of Civil Rights, U.S Dept. Health & Human Services:
- Electronic: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
- Via Mail:
U.S. Department of Health & Human Services
200 Independence Avenue, S.W. – 509F
Washington, D.C. 20201
