Help & customer support

To reset your Walmart Pharmacy PIN

1. Sign in to the Walmart Pharmacy website using a web browser, not the app.
2. Select Forgot PIN? on the Security PIN screen.
3. Confirm each step in the Security Questions process.
4. Enter your Walmart password.
5. Enter a new PIN.
6. Select Reset PIN to confirm.

If you didn’t receive your verification code by SMS text message

1. Make sure you followed the steps above using the Walmart website on a web browser (not the app).
2. If you still need help, call 1-800-WALMART for customer care.

If you didn’t receive the Verify it's you password reset email

1. Check the Spam or Trash folders in your email.
2. Search your email inbox for any emails from Walmart or Walmart.com, to confirm you’re using the correct registered email address.
3. Add donotreply@walmart.com to your email safe list and complete your password reset request again.
   • You can also send a blank email to donotreply@walmart.com and wait for an auto reply. This will automatically add us to your safe list.

To reset your Walmart account password, see Manage Password.