Help & customer support

Once you decide to return an item, make sure the item can be returned by reviewing our return policy. 

Return Labels for Online Orders

When you start a return, you'll receive an email with your return label. You can print your label directly from the email or from your Purchase History.

To print your label follow these steps:

1. Select Purchase History in your account.
2. Select View details for the item you want to return.
3. Select Start a return.
4. Place a checkmark next to the item(s) you wish to return and select Continue.
5. Select the reason you'd like to return; select Next.
6. Select if you would like a refund or a replacement of the item and select Next.
7. Add comments (optional) and select Save, then select Continue.
   • Repeat steps 6 through 9 if you're returning more than one item.
8. Select the method you'd like to use for return, select Continue.
9. Select Submit, if everything is correct.

Return methods

There are four methods to return items. You’ll see the options available for an item when you start your return:

No repackaging required by customer:

• Return to a Walmart store: For most items, print the barcode displayed on the screen or take your return email with you to return your item to the store.
  

Repackaging required by customer:

• Schedule for pickup: Have the item picked up from where it was delivered for return.
• Return by mail: Print the return label displayed on the screen, attach it to your package, and drop your return off at USPS or FedEx.
• Drop off at FedEx location: Print the return label displayed on the screen, attach it to your package, and drop your return off at FedEx.

If your item is oversized or you can't take it to your local carrier, contact customer care by selecting the Chat with us button.