Marketplace sellers offer more brands and wider selections for you. These sellers also accept eligible returns in our stores.
- Only qualified businesses can sell on Walmart Marketplace.
- Our selection process looks at the seller’s:
- Catalog
- Operations
- Other business information
This helps us ensure sellers can give the same high-quality experiences to all our Walmart.com customers.
Walmart doesn’t share your financial information with any seller.
Walmart regularly monitors Marketplace seller performance
- Sellers who give the best service earn a Pro Seller badge on the item page.
- You can find the Sellers names next to the sold and shipped by label.
If Walmart fulfills your item:
The Marketplace seller keeps their inventory at Walmart fulfillment centers. Walmart will pick, pack, and ship the item(s).
From your Walmart account, you can:
- Track items
- View Returns/Replacements
- View Refunds
Contact the seller with questions about:
- Item specifications
- Technical support
- Any applicable warranties
If your item sold and shipped by a Marketplace seller:
- You get the same secure checkout process and single payment that you have come to expect when shopping at Walmart.com.
- Contact the seller directly for any problem with your order.
- If the seller doesn’t solve your issue, Walmart Customer Care is available to help following the Walmart Marketplace Promise.
- If you want to return an item sold and shipped by a Marketplace seller, you can return it to a Walmart store within 30 days (certain restrictions apply) without a box or shipping label. Please review the Marketplace Return Policy for more information.
Contacting a Seller
Contact the seller about your purchase from your account on Walmart.com.
- Sellers must respond to customers within 48 hours of receiving the message.
- Walmart keeps copies of each email between you and the seller from your order details in your account. We will review them to resolve disputes, improve customer experience, and assess seller performance.
Benefits of contacting a seller directly:
- By going through our website using the Contact Seller link, we create an encrypted email address for the seller to use to reach you.
- The seller response will arrive in your own personal email account (Outlook, Gmail, etc.). You can reply directly to those messages. Customer Care agents can review the contact (if, on a rare occasion, any issues arise).
Contacting a seller from Your Account:
- Log into your Walmart.com account.
- Select Account.
- Find the order with the item you want to contact the seller about.
- Select See Details (next to order number and date).
- On the Order Details page, select Contact Seller.
Walmart Marketplace Promise
This promise gives you peace of mind when buying items sold and shipped by our third-party sellers.
The promise applies in the following cases:
- Two or more days have passed since the expected delivery date, and you haven't received the item.
- If you request a refund, we accept requests for 30 days after the last estimated delivery date of the item you ordered.
- Tracking shows the item hasn't shipped to the shipping address.
- You received items(s) different than expected and the seller refused the return.
- Your item returned with a trackable shipping method and the seller hasn't issued you a refund within 48 hours of receipt.
- The seller has taken the cost of return shipping fees
- The return was at the fault of the seller.
Walmart will contact the seller and give them the chance to make it right. The seller has 48 hours to find a satisfactory resolution. If you’re not satisfied, Walmart will step in and find the right final solution.
