Customers who purchased items online from a Marketplace Seller can leave a review for that seller. Reviews should be about the quality of service the seller provides and the customer’s experience with shipping and delivery.
Submit a product review
You’ll get an email inviting you to review the seller and the item a few weeks after your purchase. Use the links provided in the email to access the review forms.
In addition, you may also see special tags on item pages inviting you to buy and review these items.
- Not everyone will see these tags.
- If you buy one of these items, you must submit a review within the specified time to get the reward promo code.
- You must review the items after they're delivered to ensure that the reviews reflect your honest feedback about your experiences with the item.
Marketplace Seller review guidelines
Please keep in mind these guidelines when leaving a review for a Marketplace Seller. Clear and specific feedback ensures your review is posted for others’ benefit.
Reviews for Marketplace Sellers must be submitted in English and meet all of the following:
- Focus solely on your experience with the seller, including
- Delivery time
- Shipping methods
- Customer service
- Remember the purpose of submitting a seller review is to provide insight for other customers who are considering purchasing from the same seller.
- Give details about what you did or didn't like about your experience.
- Comply with our Terms of Use.
We reserve the right not to post a review if it contains any of the following:
- Any information not related to the Marketplace Seller
- Obscenities
- Offensive language
- Other language not suitable for a public forum
- Prices
- Advertisements
- Content considered as spam
- References to other products
- Offers
- Websites
- Competitors
- Email addresses
- Phone numbers
- Links to websites
- Physical addresses
- Critical or spiteful comments about other reviews or reviewers
- Reviews with no direct experience purchasing from the seller
You may rate a Marketplace Seller one time for each order you place with that seller. New reviews display on the website within 5-7 business days. If you've submitted a review recently, check back soon to see it posted to the site.
If you need to discuss your order with a Marketplace Seller, please contact them directly. Please don't submit requests for assistance using this forum, Customer Care associates don't monitor reviews and aren't able to assist with requests made through this forum.
