Marketplace sellers must list the condition of the hardware and sporting good items they're selling on Walmart.com when they create a listing.
Items Listed as New
- New: Brand-new, unused, unopened, undamaged item in the original packaging.
- Must also be factory sealed, with tags (and include warranties and instructions for appropriate categories).
- New without Box (or) Tags: A brand-new, unused item without the original packaging/tags.
- Original accessories are included.
- Instructions may not be included.
- New with Defects: Brand new, unused, and functional but with cosmetic imperfections caused during production or delivery.
- This could include missing threads, discoloration, label malfunction, etc.
- Instructions may not be included.
Items Listed as Restored
- Like New: “Like-new” condition with very light micro-scratches, invisible at a distance of 8-12 inches (arm’s length).
- Battery life, if applicable, must be 80% of the “like-new” equivalent or higher.
- At least 90-days free returns.
- Good: The item has slight signs of wear/use, including small scuffs, marks
,or scratches, barely visible when holding the product 12 inches away, and imperceptible to touch.- Battery life, if applicable, must be 80% of the “like-new” equivalent or higher.
- At least 90-days free returns.
- Fair: Item may have visible signs of wear/use, including more significant scratches or marks visible when holding the product 12 inches away, and perceptible to touch.
- Battery life, if applicable, must be 80% of the “like-new” equivalent or higher.
- At least 90-days free returns.
- Premium: Eligibility is restricted to manufacturers, manufacturer-authorized or other qualifying sellers or suppliers.
- “Like-new” condition with very light micro-scratches, invisible at a distance of 8-12 inches (arm’s length).
- Battery life, if applicable, must be 90% of the “like new” equivalent or higher.
- A minimum one-year written warranty.
- 30-days free returns and replacements, unless the item is otherwise excluded under the 15-day return window for certain electronics.
Items Listed as Pre-Owned
- Like New: Perfect working condition with no signs of wear or usage.
- Instructions are included for appropriate categories, and the item includes all product accessories and original packaging.
- Good: Functions properly and has minimal signs of wear or usage (may have small scuffs, marks, or scratches).
- Instructions are included for appropriate categories.
- Fair: Functions properly and has visible signs of wear or usage (which can include scratches, fading, missing parts and accessories).
- Instructions may not be included.
- Instructions may not be included.
