How to Quickly Find the Root Cause of a Customer Issue
With Madecraft and Michael DixonLiked by 65 usersDuration: 9mSkill level: GeneralReleased: 10/22/2024
Course details
Being able to quickly find the root cause of a customer issue is essential for increasing customer retention and satisfaction, improving operational efficiency, and enhancing your organization's reputation. In this course, customer service leader Michael Dixon helps you unveil the core issues underlying customer problems. Upon completing this course, you'll be equipped with the skills you need to implement strategies to get to the bottom of customer concerns in a timely manner while still prioritizing customer care.
This course was created by Madecraft. We are pleased to host this training in our library.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
Showcase on your LinkedIn profile under “Licenses and Certificate” section
Download or print out as PDF to share with others
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Meet the instructors
Learner reviews
- MaryGrace Beard
MaryGrace Beard
Member Service Representative III/ Freelance Photographer & Graphic Designer
Contents
What’s included
- Learn on the goAccess on tablet and phone
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