Handling Customer Complaints with Empathy
With Sara Odorisio and CRFT ProductionsLiked by 3,439 usersDuration: 45mSkill level: GeneralReleased: 1/10/2025
Course details
Handling customer complaints is a critical skill for maintaining satisfaction and trust. In this course, customer service expert Sara Odirisio demonstrates the importance of addressing complaints with empathy and discovering unresolved issues. From understanding different types of complaints to mastering the appropriate language, posture, and gestures, this course helps you develop the skills required to de-escalate tense situations, offering strategies for active listening, asking the right questions, handling aggressive customers, and more. Sara guides you through a practical five-step process to resolve complaints and shares tips for addressing written complaints and ensuring follow-up. By the end of this course, you’ll be better prepared to navigate customer complaints with empathy, keeping interactions calm, professional, and solution-focused.
Note: This course was created by Sara Odorisio and CRFT Productions. We are pleased to host this training in our library.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
Showcase on your LinkedIn profile under “Licenses and Certificate” section
Download or print out as PDF to share with others
Share as image online to demonstrate your skill
Meet the instructors
Learner reviews
Contents
What’s included
- Practice while you learn1 exercise file
- Test your knowledge3 quizzes
- Learn on the goAccess on tablet and phone
Similar courses
Download courses
Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.
