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Mobile banking video guides
Locked out?
If you're locked out of mobile or online banking or have forgotten your log on details, we can help.
Our digital banking help tool will get you back online quickly and easily.
Register for Digital banking
Registering for digital banking is easy. If you’re setting up for yourself, or helping someone else to do it, we have a step-by-step guide to online and mobile banking that also shows some of the key things you can do.
Discover our key features
Balances and Moving Money
| Balances and moving money | Mobile app | Online banking |
|---|---|---|
| View balances & recent transactions | ||
| Move money between your own HSBC accounts | ||
| Move money to friends & family within the UK | ||
| Move money to a company (e.g. to pay a bill) | ||
| Move money using Paym | ||
| Global Transfers | ||
| International Payments | ||
| Deposit a cheque | ||
| Query a transaction | ||
| Balance after bills | ||
| Transaction notifications | ||
| Spending insights | ||
| Monthly budgets |
| Balances and moving money | View balances & recent transactions |
|---|---|
| Mobile app | |
| Online banking | |
| Balances and moving money | Move money between your own HSBC accounts |
| Mobile app | |
| Online banking | |
| Balances and moving money | Move money to friends & family within the UK |
| Mobile app | |
| Online banking | |
| Balances and moving money | Move money to a company (e.g. to pay a bill) |
| Mobile app | |
| Online banking | |
| Balances and moving money | Move money using Paym |
| Mobile app | |
| Online banking | |
| Balances and moving money | Global Transfers |
| Mobile app | |
| Online banking | |
| Balances and moving money | International Payments |
| Mobile app | |
| Online banking | |
| Balances and moving money | Deposit a cheque |
| Mobile app | |
| Online banking | |
| Balances and moving money | Query a transaction |
| Mobile app | |
| Online banking | |
| Balances and moving money | Balance after bills |
| Mobile app | |
| Online banking | |
| Balances and moving money | Transaction notifications |
| Mobile app | |
| Online banking | |
| Balances and moving money | Spending insights |
| Mobile app | |
| Online banking | |
| Balances and moving money | Monthly budgets |
| Mobile app | |
| Online banking |
Standing orders and Direct Debits
| Standing orders and Direct Debits | Mobile app | Online banking |
|---|---|---|
| View your standing orders and Direct Debits | ||
| Set-up a new standing order | ||
| Cancel a Direct Debit | ||
| Cancel a standing order | ||
| Amend a standing order | ||
| Manage your subscriptions |
| Standing orders and Direct Debits | View your standing orders and Direct Debits |
|---|---|
| Mobile app | |
| Online banking | |
| Standing orders and Direct Debits | Set-up a new standing order |
| Mobile app | |
| Online banking | |
| Standing orders and Direct Debits | Cancel a Direct Debit |
| Mobile app | |
| Online banking | |
| Standing orders and Direct Debits | Cancel a standing order |
| Mobile app | |
| Online banking | |
| Standing orders and Direct Debits | Amend a standing order |
| Mobile app | |
| Online banking | |
| Standing orders and Direct Debits | Manage your subscriptions |
| Mobile app | |
| Online banking |
Card servicing
| Card servicing | Mobile app | Online banking |
|---|---|---|
| Report your card as lost or stolen | ||
| Replace a damaged card | ||
| Freeze or unfreeze your card | ||
| Place a gambling restriction on your debit card | ||
| Activate your card | ||
| Order a PIN reminder | ||
| View card PIN |
| Card servicing | Report your card as lost or stolen |
|---|---|
| Mobile app | |
| Online banking | |
| Card servicing | Replace a damaged card |
| Mobile app | |
| Online banking | |
| Card servicing | Freeze or unfreeze your card |
| Mobile app | |
| Online banking | |
| Card servicing | Place a gambling restriction on your debit card |
| Mobile app | |
| Online banking | |
| Card servicing | Activate your card |
| Mobile app | |
| Online banking | |
| Card servicing | Order a PIN reminder |
| Mobile app | |
| Online banking | |
| Card servicing | View card PIN |
| Mobile app | |
| Online banking |
Personal details
| Personal details | Mobile app | Online banking |
|---|---|---|
| Change your address | ||
| Change your contact details | ||
| Change your name | ||
| Update your communication preferences | ||
| Change your employer address | ||
| Change your employment details | ||
| Change/update your nationality |
| Personal details | Change your address |
|---|---|
| Mobile app | |
| Online banking | |
| Personal details | Change your contact details |
| Mobile app | |
| Online banking | |
| Personal details | Change your name |
| Mobile app | |
| Online banking | |
| Personal details | Update your communication preferences |
| Mobile app | |
| Online banking | |
| Personal details | Change your employer address |
| Mobile app | |
| Online banking | |
| Personal details | Change your employment details |
| Mobile app | |
| Online banking | |
| Personal details | Change/update your nationality |
| Mobile app | |
| Online banking |
Statements and documents
| Statements and documents | Mobile app | Online banking |
|---|---|---|
| Latest statement - View, download or print | Excluding mortgages and personal loans | Excluding personal loans |
| Historic statements - View, download or print | Excluding mortgages and personal loans | Excluding personal loans |
| View, download or print recent correspondence (My documents) |
| Statements and documents | Latest statement - View, download or print |
|---|---|
| Mobile app | Excluding mortgages and personal loans |
| Online banking | Excluding personal loans |
| Statements and documents | Historic statements - View, download or print |
| Mobile app | Excluding mortgages and personal loans |
| Online banking | Excluding personal loans |
| Statements and documents | View, download or print recent correspondence (My documents) |
| Mobile app | |
| Online banking |
Mortgages
| Mortgages | Mobile app | Online banking |
|---|---|---|
| Check your overpayment allowance | ||
| Change your rate | ||
| Make other changes |
| Mortgages | Check your overpayment allowance |
|---|---|
| Mobile app | |
| Online banking | |
| Mortgages | Change your rate |
| Mobile app | |
| Online banking | |
| Mortgages | Make other changes |
| Mobile app | |
| Online banking |
Credit cards
| Credit cards | Mobile app | Online banking |
|---|---|---|
| Balance Transfer | ||
| Request a higher limit | ||
| Request a lower limit | ||
| Credit card instalment plans | ||
| Digital Wallet |
| Credit cards | Balance Transfer |
|---|---|
| Mobile app | |
| Online banking | |
| Credit cards | Request a higher limit |
| Mobile app | |
| Online banking | |
| Credit cards | Request a lower limit |
| Mobile app | |
| Online banking | |
| Credit cards | Credit card instalment plans |
| Mobile app | |
| Online banking | |
| Credit cards | Digital Wallet |
| Mobile app | |
| Online banking |
Current accounts
| Current accounts | Mobile app | Online banking |
|---|---|---|
| Manage your arranged overdraft limit |
| Current accounts | Manage your arranged overdraft limit |
|---|---|
| Mobile app | |
| Online banking |
Loans
| Loans | Mobile app | Online banking |
|---|---|---|
| Apply for a personal loan | ||
| Loan closure | ||
| Manage loan repayments |
| Loans | Apply for a personal loan |
|---|---|
| Mobile app | |
| Online banking | |
| Loans | Loan closure |
| Mobile app | |
| Online banking | |
| Loans | Manage loan repayments |
| Mobile app | |
| Online banking |
Savings accounts
| Savings accounts | Mobile app | Online banking |
|---|---|---|
| Apply for a savings account | ||
| Move money | ||
| Reactivate your ISA | ||
| Reinvest your fixed rate saving |
| Savings accounts | Apply for a savings account |
|---|---|
| Mobile app | |
| Online banking | |
| Savings accounts | Move money |
| Mobile app | |
| Online banking | |
| Savings accounts | Reactivate your ISA |
| Mobile app | |
| Online banking | |
| Savings accounts | Reinvest your fixed rate saving |
| Mobile app | |
| Online banking |
Investments
| Investments | Mobile app | Online banking |
|---|---|---|
| Invest in funds | Ready-made portfolios only | |
| Invest in shares | ||
| Investment goals | ||
| Track your investments | ||
| Set up regular payments | Ready-made portfolios only | |
| Manage regular payments | ||
| Switch funds | ||
| Sell funds | Ready-made portfolios only | |
| Transfer an ISA | ||
| Reactivate an ISA |
| Investments | Invest in funds |
|---|---|
| Mobile app | Ready-made portfolios only |
| Online banking | |
| Investments | Invest in shares |
| Mobile app | |
| Online banking | |
| Investments | Investment goals |
| Mobile app | |
| Online banking | |
| Investments | Track your investments |
| Mobile app | |
| Online banking | |
| Investments | Set up regular payments |
| Mobile app | Ready-made portfolios only |
| Online banking | |
| Investments | Manage regular payments |
| Mobile app | |
| Online banking | |
| Investments | Switch funds |
| Mobile app | |
| Online banking | |
| Investments | Sell funds |
| Mobile app | Ready-made portfolios only |
| Online banking | |
| Investments | Transfer an ISA |
| Mobile app | |
| Online banking | |
| Investments | Reactivate an ISA |
| Mobile app | |
| Online banking |
Contact us
| Contact us | Mobile app | Online banking |
|---|---|---|
| View secure e-messages we send you | ||
| Send us a secure e-message | ||
| Chat with us |
| Contact us | View secure e-messages we send you |
|---|---|
| Mobile app | |
| Online banking | |
| Contact us | Send us a secure e-message |
| Mobile app | |
| Online banking | |
| Contact us | Chat with us |
| Mobile app | |
| Online banking |
Security
| Security | Mobile app | Online banking |
|---|---|---|
| ||
| Secure Key | ||
| Confirm online card payments |
| Security |
|
|---|---|
| Mobile app | |
| Online banking | |
| Security | Secure Key |
| Mobile app | |
| Online banking | |
| Security | Confirm online card payments |
| Mobile app | |
| Online banking |
Sending money
Send up to your account's personal payment limit to friends and family with mobile and online banking - the fastest and most secure way to make payments.
Digital banking is secure
From secure log on to fraud monitoring teams around the world, we take many steps to make sure your money is safe.
