Is my OneDrive about to be deleted?
Yes. If you have received an email or got an app notification which says, "Your files will be erased on [date]", or "Your storage is full, and your files will be erased on [date]", the contents of your OneDrive will be erased on the date shown in the message or notification.
They will be erased for one or both of these reasons:
You haven't used your OneDrive account in two years.
You have exceeded your OneDrive storage limit.
Tips:
If you don't think this applies to you, it could be you used your work or school account to create a personal Microsoft account some years ago.
This could have been for Xbox, Skype, or Outlook.com, but it resulted in a OneDrive account also being created. This is normal for all Microsoft Accounts.
What should I do if I see a message that files will be erased?
To stop your OneDrive files from being erased, sign in to reactivate your account before the date shown in the notification.Sign in
Tip: Once signed in, check to ensure you have not exceeded your OneDrive storage limit.
If you are unable to sign in
How you resolve problems signing into your Microsoft account depends on the type of issue preventing you from signing in.
Learn more about when You can't sign in to your Microsoft account.
This email is only applicable to a personal account you've associated on onedrive.com. It is not applicable if you have a subscription to SharePoint, which includes OneDrive for work or school.
If you see the message "It looks like this email is used with more than one account from Microsoft" it's likely that you have a personal account that was created with your work or school email. Learn more about Which OneDrive account to use.
Other FAQs
Emails from the domains below are genuine Microsoft communications and relate to personal OneDrive (onedrive.com).
@mail.onedrive.com
@notificationmail.microsoft.com
@infomail.microsoft.com
Tips:
If you're not sure whether the email is legitimate or not, do not click the email link, but sign in to onedrive.com to reactivate and review your account.
If you still believe the email is phishing, copy and paste the phishing scam message into a blank new message as an attachment and send it to phish@office365.microsoft.com
No. Personal Microsoft accounts and Microsoft 365 work or school accounts cannot be merged, but they can be used side by side. Read more at Can I merge my personal and work Microsoft accounts?
Learn more
What does it mean when your OneDrive account is frozen?
Microsoft storage FAQs
Need more help?
Contact Support For help with your Microsoft account and subscriptions, visit Account & Billing Help. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. | ||
Admins Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. |
