This is mostly rolled out to new users in the United States, the Netherlands, France, Spain, the United Kingdom, Poland, Germany, Japan, India, Pakistan, Algeria, Uzbekistan and Ukraine. No other regions are planned.
⚠️ Important: To reset your password with a phone only account requires you use a device that you have already used at least once before to login to your ChatGPT account.
General questions
Will users that have SSO/SCIM be able to create users in their Team/Ent/Edu workspaces without an email?
No. To upgrade to Plus/Pro/Teams, a user will still be required to verify an email.
Is password reset available via SMS if you initially signed up with a phone number?
Yes, password reset would occur via SMS for phone-based signups.
Can a phone-based signup enable MFA?
Not directly at first. However, after linking their email, users can enable MFA.
What account merging is possible for a phone signup linking an email, or switching to a social login without creating a new account?
Once a phone-based user links an email, they can switch to Google, Apple, or Microsoft login under the same account.
If I have a phone only account, how do I link an email to it?
To link an email to your phone only account you will need to first upgrade to any paid plan (i.e. Plus/Pro).
If I delete my account, can I re-use my phone number to sign up for a new account?
With some exceptions, we do allow consumers who have deleted their ChatGPT account to re-register using the same phone number. If you have permanently deleted your ChatGPT consumer account (and your account was not disabled for a violation of our terms or policies), we will remove the phone number from our system after 30 days. Once that happens, you may sign up again with the same number.
Resource: Phone number reuse example scenarios
Scenario 1
I signed up for OpenAI using only my phone number and then deleted that account. Can I ever use the same phone number to sign up again?
Yes, if you delete your account associated with that phone number then you will be able to re-sign up with the same phone number after 30 days.
Scenario 2
I’ve created 3 accounts (each with phone verification for the first API key at platform.openai.com). If I try to create a fourth account with that same phone number, what will happen?
You will be blocked from creating a fourth account using that number. Once a phone number has been used for phone verification (even across multiple accounts), it can’t be used to create another new account.
Scenario 3
I have 2 OpenAI accounts, each with different emails, and neither has ever completed phone verification (no API keys created). Can I sign up for a third account using only my phone number?
Yes, because your phone number has not yet been used for phone verification. You can still use it to create a third account.
Scenario 4
I used phone verification for 2 accounts. Then I deleted 1 of them. Can I now create a brand-new OpenAI account using the same phone number?
Yes, if you delete your account associated with that phone number then you will be able to re-sign up with the same phone number after 30 days.
Scenario 5
I have 3 OpenAI accounts, but only 1 of them actually used phone verification (the other 2 are ChatGPT-only). Can I create a fourth account using that same phone number?
No. Even if you only used phone verification once, the phone number is locked from creating any additional accounts in the future.
Scenario 6
I already have 4 OpenAI accounts (3 from the older days when phone verification was required at signup, plus 1 ChatGPT-only). Can I create a new account with the same phone number?
No. Because your phone number has already been associated with multiple accounts (including phone-verified ones), it’s no longer eligible to be used for creating another account.
Scenario 7
I believe I’ve only made 2 accounts with my phone number, but the system says “Too many signups with this number.” Could someone else have used my number?
Unfortunately, yes. Recycled or reused phone numbers can lead to this error. Currently, there is no workaround. You would need to contact support or wait until a future system update (targeted for 2025) that may address this issue.
