Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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How to Stop iPhone Auto-Enhancing Photos from Camera

Apr 23, 2025 - Leave a Comment
iPhone Camera

The latest iPhone models use a ton of auto-enhancing and software to adjust photos that you shoot with the camera, and much of that auto-editing happens immediately on-device after the camera snaps a photo, some of this is Deep Fusion, and some of it are numerous other features that Apple has incorporated into the iPhone … Read More

PSA: Automatic Update Enables Itself with MacOS Sequoia 15.4 & iOS 18.4

Apr 1, 2025 - 19 Comments
MacOS update enables Automatic Updates for system software on its own

This is important and relevant to most Mac, iPhone, and iPad users: Installing the latest updates for MacOS Sequoia 15.4 for Mac, iOS 18.4 for iPhone, and iPadOS 18.4 for iPad, will forcibly enable automatic software update for system updates on your device. Some people may already have these auto-update features enabled on their devices … Read More

Fixing Safari for Mac Error “This webpage was reloaded because a problem occurred”

Mar 19, 2025 - Leave a Comment
Safari icon

Safari is a fantastic web browser on the Mac, but that doesn’t mean it’s always trouble-free. One issue that Safari users may see on the Mac from time to time will cause a webpage to refresh and then throw an error message that says “this webpage was reloaded because a problem occurred”. You might also … Read More

How Long Does Updating MacOS Take? Why Is MacOS Update Taking So Long?

Mar 12, 2025 - 6 Comments
Why is MacOS update taking so long and how long should it take to complete

One of the questions many Mac users have when they see newly available system software updates for MacOS is “how long will updating MacOS take?” followed by “why is MacOS update taking forever?” These are both perfectly reasonable questions, and it’s important to remember the answers can vary. But, with modern MacOS, you can also … Read More

Emoji Picker Shortcut Not Working in MacOS Sequoia? Let’s Fix It

Mar 7, 2025 - 1 Comment
Emoji and Symbols panel on Mac

Some MacOS Sequoia users have discovered the familiar handy Emoji keyboard shortcut to access the Emoji & Symbols panel is no longer working as expected. This can be immensely frustrating, especially if you rely on it for quick access to emojis in messages, emails, documents, and in general. While it might seem like a minor … Read More

PSA: Don’t Forget to Reboot Your Mac to Free Memory from kernel_task

Feb 28, 2025 - 11 Comments
Rebooting a Mac can help to free up huge amounts of memory and RAM usage from system tasks including kernel_task

This is a helpful reminder for Mac users that it’s important to periodically restart your Mac to maintain optimal system performance.

iPhone Camera App Deleted or Icon Missing? Here’s the Fix

Feb 19, 2025 - Leave a Comment

Occasionally, some iPhone users have gone to use their Camera app and discovered the Camera app icon is missing from their iPhone Home Screen. Uh oh! Does this mean your Camera app was deleted? What do you do now? Don’t distress, fixing a missing Camera app on iPhone is usually pretty easy. The Camera app … Read More

PSA: Latest Software Updates Enable Apple Intelligence on Some Mac, iPhone, iPad

Feb 11, 2025 - 1 Comment
Apple Intelligence

Many Mac, iPhone, and iPad users are discovering that installing the latest available system software updates of MacOS Sequoia 15.3.1, iOS 18.3.1, and iPadOS 18.3.1 will automatically enable Apple Intelligence, even if the feature has been disabled before. While this doesn’t happen to everyone, some Mac, iPhone, and iPad users are seeing an Apple Intelligence … Read More

How to Cancel App Download on iPhone & iPad

Feb 5, 2025 - Leave a Comment
How to stop and cancel an app download on iPhone or iPad

Sometimes you might start downloading an app onto an iPhone or iPad but then decide you either don’t need the app, don’t want the app, or perhaps just don’t want to download the app right now, whether due to bandwidth or connectivity issues, or any other reason. If you need to cancel an app download … Read More

Touch Bar on Mac Showing “Touch ID to Sign In” or “Touch ID to Autofill” Requests in Safari? Here’s Why

Feb 3, 2025 - 2 Comments
Safari Touch ID random requests to sign in and autofill on Mac

MacBook Pro users with a Touch Bar equipped model may find themselves using Safari and have the Touch Bar constantly show a seemingly random “Touch ID to Autofill” or “Touch ID to Sign In” request, even if they’re using a website or a webpage with no forms, nothing to sign into, and nothing to autofill. … Read More

How to Restart, Force Restart, & Shut Down iPad Mini 7

Jan 31, 2025 - Leave a Comment
iPad mini 7

The iPad mini 7 is a great little iPad and the first mini model to support Apple Intelligence. If you recently got an iPad mini 7, you might be wondering how you can restart the device, shut it down, and force restart the mini, all of which are common tasks for troubleshooting and even just … Read More

How to Turn Off “Follow Up” Mail Suggestions on iPhone & iPad

Jan 30, 2025 - 6 Comments
Mail

The Mail app on iPhone and iPad has been around since the beginning of those devices, and many people have grown familiar with how the Mail app works and behaves. But recently, Apple has been making a lot of tweaks and adjustments to the Mail app, and some of these changes are not necessarily welcome … Read More

How to Fix iPhone Blank White/Grey Icons with Cross & Circles

Jan 24, 2025 - Leave a Comment
What it means when iPhone icons are blank with cross and circles like a schematic or drawing

Some iPhone and iPad users may occasionally notice that their iPhone app icons show up as blank white or grey icons with a grid like appearance on them of a cross and circles. If you’ve never seen this before, it can be confusing, especially since there is no clear indication on what the blank icon … Read More

com.apple.mediaanalysisd Cache on Mac Using Tons of Storage? Here’s the Fix

Jan 8, 2025 - 3 Comments
com.applemediaanalysis.d cache folder taking up large amounts of storage on Mac

Some MacOS Sequoia users have discovered that the com.apple.mediaanalysisd directory in MacOS is taking up very large amounts of disk storage capacity with cache files. If you have discovered your Mac disk space has reduced since installing or updating to MacOS Sequoia, the inordinately large com.apple.mediaanalysisd cache file issue could be to blame. A variety … Read More

Why is There a Question Mark Icon in the Dock on Mac?

Jan 7, 2025 - 3 Comments
Question mark in the Mac Dock, what it is, why it is there, and how to fix it

You may occasionally find a situation where a question mark icon appears in the Mac Dock, sometimes it’s even several question mark icons. If you click on the question mark icon in the Dock, nothing happens. What is the question mark? Why is there a question mark icon in the Dock? How do you remove … Read More

How to Disable Mail Categories on iPhone & Return to Old Inbox Style

Dec 16, 2024 - 39 Comments
How to disable Mail Categories on iPhone and iPad and return to the normal inbox

If you have recently opened the Mail app after updating to iOS 18.2 or iPadOS 18.2, you likely discovered that Mail now defaults to a Mail “Categories” view, showing distinct mail category inboxes; “Primary”, “Transactions”, “Updates”, and “Promotions”. Presumably Apple chose to redesign everyones inbox and enable Mail Categories by default on iPhone and iPad … Read More

Why Can’t I Access Control Center from iPhone Mirroring?

Nov 29, 2024 - Leave a Comment
How to access Control Center on iPhone Mirroring

One of the best features of modern MacOS versions, from Sequoia 15.0 onward, is iPhone Mirroring, which allows Mac users to interact with their iPhone and use their iPhone directly from their Mac. iPhone Mirroring is almost entirely full featured in that you can access basically every iPhone feature from the Mac… but “almost entirely” … Read More

Unable to Accept iCloud Terms & Conditions or Dismiss the Pop-up? Here’s the Fix

Nov 27, 2024 - 1 Comment
Accept iCloud Terms and Conditions fails sometimes and is unable to be dismissed

A strange bug is impacting some iPhone, iPad, and Mac users, where they are presented with new “iCloud Terms & Conditions” to accept, but they are not able to accept them. On a Mac this is particularly annoying because the iCloud Terms & Conditions popup and screen will continuously bother you, but it’s equally annoying … Read More

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