If you are filing a claim due to COVID-19 sickness, a positive PCR test result must be submitted with your claim. Alternatively, a positive test result from a self-test or at-home test verified by a medical professional may be submitted.
What to Expect
Submitting your claim may take about 15-20 minutes to complete.
We’ll guide you through each step of the claim process.
Once you submit your claim, you will receive a claim number which can be used to track the status online.
Note: Please be sure to cancel any travel arrangements with your Travel Provider before beginning the claim process.
Documents You May Need
We recommend gathering everything before starting your claim. Here's a list of documents that you may need.
Documentation:
- Proof of Travel
- Proof of Insured Trip
- Incident Reports
- Receipts for Claimed Expenses
- Medical Reports, Invoices and Receipts
COVID-19
Questions?
Please give us a call during our operating hours and we'll be happy to help. Please also take a look at our Frequently Asked Questions.
Technical Support
Toll free, M-F 7am-6pm CST:
Claims
U.S toll-free:
International Collect:
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This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc. (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 15th floor, New York, NY 10038 . It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.
